Frequently Asked Questions (FAQ)

1. Do you offer free shipping?
Yes! All orders come with free shipping, no minimum spend required.

2. Where do you ship from?
We ship directly from Vietnam. Every pair is inspected before it leaves our hands.

3. How long will my order take to arrive?
Orders usually arrive in 7–15 business days. Delivery times vary depending on your location.

4. Are your sneakers authentic?
Absolutely. We take quality seriously — every sneaker is 100% authentic and carefully checked before shipping.

5. Do you offer returns or exchanges?
Yes. If you’re not happy with your order, you can return unworn sneakers within 14 days for a refund or exchange. Just contact us and we’ll guide you through the process.

6. How do you make sure the sneakers are high quality?
Every pair is hand-checked for material quality, craftsmanship, and condition. If it doesn’t meet our standards, it won’t be sold.

7. Do you sell used sneakers?
No. All sneakers are brand new and in their original packaging.

8. Can I track my order?
Yes! As soon as your sneakers are shipped, you’ll receive a tracking number by email.

9. Do you clean or restore sneakers?
Yes — we also offer professional sneaker cleaning services to keep your kicks looking fresh.

10. How can I contact you?
You can reach us anytime via our Contact Us page. We usually respond within 24 hours.